Brand Policies
*Preliminary note: The pronoun "we" is used to represent Paloma Lingerie and its team.
The use of the masculine is intended to be general and inclusive in order to lighten the text.
Terms and conditions
Welcome to the Paloma Undies website, www.palomaundies.com! When you access
to our website and navigate on it, you indicate that you have read and understood these terms of use and that you agree to respect them at all times.
When you leave our website or are redirected to a third-party website or application, then you cease to be bound by our terms of use with respect to browsing our website and are then subject to the terms of use of such new website or application.
If there is a violation of one or more of our terms of use (for example, the content of the website may not be used for discriminatory, racist and/or threatening purposes against others), we we will allow recourse to the appropriate legal procedures.
Intellectual property
Use of the website
Paloma Undies owns all intellectual property rights relating to this website and all of its content, or has obtained the authorization of the owner of the intellectual property in relation to certain content to use them in its website. This includes – but is not limited to – photos, text, logos, documents and any other content that you have access to through our website. As our website and its contents are protected by copyright law, you may consult, store, display and download content from our website, provided that you clearly identify the source of the documents and that you keep the contents intact. Any other use of all or part of our website or its content is prohibited.
Use of products sold
All products sold by Paloma Undies are for personal use only. By purchasing a product offered for sale on our website, you acknowledge that the product may not be resold for commercial and/or advertising purposes, except with the express authorization of an authorized representative of Paloma Undies.
Accounts
By creating an account with us, you acknowledge that the information provided to Paloma Undies through your customer account is true, accurate and up to date. Paloma Undies shall not be liable for any damages arising from any error or omission on your part to provide truthful, accurate and reliable information.
We reserve the right to suspend or terminate your account for violation of these Terms of Use or applicable laws (for example, if you use our website for illegal purposes), without notice or delay.
If you wish to delete your customer account or if you are subscribed to the newsletter and wish to unsubscribe, please write to us at hello@palomaundies.com. We will then initiate the procedure for your unsubscription. You may be asked questions about the reason for unsubscribing for statistical purposes, but it will remain at your sole discretion to answer them or not.
Orders and payments
Payment
When you provide your payment details for the purposes of placing an order with us, you authorize us to charge the amount due via your chosen payment method, through the payment platform you have chosen to use. You also authorize third-party vendors involved in the transaction to access and use your information for the purposes of paying for your order.
If we believe that your payment has violated any applicable law or one of our terms of use, we reserve the right to cancel your transaction without notice or delay, without the possibility of compensation.
Accuracy of Information
By placing an order with us, you acknowledge that the information you
provide to make the purchase are valid. It is the customer's responsibility to ensure that the method
chosen payment method is functional (e.g. that his credit card has not expired) and that his delivery information (name, complete shipping address, telephone number to reach him, etc.) is correct before making a purchase on our site, since Paloma Undies cannot be held responsible for any damage resulting from an error or omission
of the client to provide truthful, accurate and reliable information.
Confirmation of an order
Following any purchase made from our website, Paloma Undies will send the customer a
automated confirmation email. When the order is ready for delivery, the customer will receive an email confirming that it has been dispatched.
Shipping Policy
We retain the services of several external delivery companies for the dispatch of orders, the delivery costs of which must be covered by the customer in addition to the total amount of his invoice. Please note that we only ship to Canada.
From the moment your order is handed over to the delivery company for delivery to your shipping address, Paloma Undies transfers risk liability to that company which, as carrier, is responsible for protecting your order against theft, loss and breakage under certain conditions. Therefore, Paloma Undies cannot be held responsible for the loss of a package, the delivery of a damaged package or any other situation that may arise during delivery (eg delays exceeding the estimated delivery date) .
Return and Cancellation Policies
For hygienic reasons, Paloma Undies does not accept returns, exchanges or cancellations of panties. Certain goods sold on our website are therefore not refundable, except in the event of a defect. We allow ourselves to cancel any order or refuse any service to a customer at any time, without the need to explain the reason. In addition, in the event that we are unable to deliver all the products ordered, we allow ourselves to cancel the order or limit the quantities.
Age of consent
By using our website, you represent that you are at least 16 years old or that you have given your consent to allow anyone under the age of 16 in your charge
to use our website.
Disclaimer
Paloma Undies cannot be held responsible for any problem resulting from irregular, erroneous or illegal use of its website or its content.
The products offered by Paloma Undies and available for sale are those displayed on
our website when you browse it. We also do our
best to ensure that the information disclosed on our website is accurate and updated instantly. However, although all the information, descriptions and images that we provide on our products are displayed with the greatest possible precision, we offer no guarantee as to the accuracy or reliability of this information, descriptions and images (including the sale price and the accuracy of the color of the product or our inventory). Therefore, Paloma Undies cannot be legally bound by such information, descriptions and images.
Final Clauses
Amendments
Our Terms of Use may be changed at any time without notice. It is the responsibility of users of our website to regularly check our terms of use in order to inform themselves of any changes which may be made to them and to remain up to date on our policies.
Applicable laws
Our website and all of our dealings with our customers are governed by the laws applicable in the province of Quebec, Canada. Any dispute in connection with these must be submitted to a competent court in the judicial district of Montreal, in the province of Quebec, Canada.
Contact
If you have any questions or concerns regarding our Terms of Use (including our Privacy Policy listed below), please do not hesitate to contact us by email at hello@palomaundies.com.
Privacy Policy
Faced with the development of new communication tools and new technologies, it is necessary to pay particular attention to the protection of privacy. This is why Paloma Undies has developed this privacy policy for the data collected on its website.
Because no method of Internet use, data transmission and electronic storage is completely secure, however, we cannot guarantee the absolute security of any personal information provided to us.
1. COVERED INFORMATION
Subject to the provisions of this Privacy Policy, Paloma Undies
agrees not to disclose or share personal information collected as part of its provision of services, namely:
- Contact information (eg name, email address, telephone number, shipping address);
- Billing and financial information (eg billing address, credit card number, bank account information, payment data);
- Information relating to marketing and communication preferences;
- Information about the use of our website and other technical information (eg details of visits to our website or information collected through cookies and other tracking technologies);
- Additional information provided to us by our customers or their representative (eg height, body measurements, sex or gender identity, clothing style preferences).
If you provide us with personal information about persons other than yourself, you are responsible for notifying them that you are providing us with their information and for obtaining their consent to such disclosure of information.
2. USE
Implied consent
When you provide personal information to Paloma Undies, you implicitly consent to our collection and use of that information for the following purposes:
- For the purpose of providing our services: to perform our obligations according to the services provided, in particular by concluding a transaction, planning a delivery, verifying the identity and bank details of customers to allow an order to be placed, etc.
- For the purpose of facilitating the use of our website: to ensure that the content of our website is relevant and presented in the most effective way for our customers.
Explicit consent
When you provide personal information to Paloma Undies, we undertake to obtain your explicit consent to collect and use this information for the following purposes, so that you can refuse our use of it or withdraw your consent after giving us your consent, by notifying us of your desire to withdraw your consent by email to hello@palomaundies.com:
- For marketing purposes: to send our customers promotional or informative emails regarding our service offering and our website.
- For research and development purposes: to obtain the opinion of our customers in order to better understand their service needs and to know their opinion on their customer experience.
3. DISCLOSURE
Although in principle the confidentiality of your personal information is protected, it is possible that in certain circumstances, we may be required to disclose your information.
personal, including:
- If you waive the benefit of the protection of your personal information;
- If the competent authorities require us to do so by application of the law;
- If you violate our terms of use by committing an illegal act.
4. SERVICES PROVIDED BY THIRD PARTIES
Third-party providers who are involved in our provision of services (e.g. web host
web Shopify, the Paypal payment platform, Visa and Mastercard payment methods) have their own terms of use and privacy policies to which our users and customers are subject. It is therefore strongly recommended that you carefully read the terms of use, privacy policies and other relevant documents issued by our third-party providers before doing business with us.
5. LEGISLATION
Paloma Undies undertakes to comply with the legislative provisions concerning the protection of personal information applicable to Quebec companies, including the Personal Information Protection and Electronic Documents Act.