The products are sold exclusively on the online store www.palomaundies.com

It is not possible to use more than one discount code or gift card at a time for the same order.

However, the gift card can be combined with a discount code by using it to place an order including a discount code.

Yes, it is possible if the order has not yet left the warehouse. In this case, please write to us at hello@palomaundies.com with the subject: Order modification.

However, if the order has already been sent, it will be necessary to proceed via the means of an exchange or a return.

For more information, please refer to the Returns and Exchanges page.

The payment methods accepted are as follows:

Visa, MasterCard, Amex, PayPal

Absolutely! At the time of payment, you will have the choice to pay with Paypal. By clicking on this option, you will be automatically redirected to the Paypal page to enter your payment information and your delivery address. Delivery options will be displayed later.

Please contact us at hello@palomaundies.com with the subject: Order error.

We will make sure to rectify the order as soon as possible.

Indeed, it is possible to create an account on the Paloma Undies website. With this account, you will be able to:

- Consult your old orders;

- Save your delivery address;

- Have access to the newsletter;

- Make changes to your profile.

It is possible to exchange the product in its original condition within 14
days following receipt of the order.

Please refer to the Returns and Exchanges page for more information.

Pour procéder à un retour ou un échange, veuillez nous contacter à l'aide du formulaire se trouvant au bas de la page Retours en nous indiquant votre nom et votre courriel.

Veuillez vérifier les détails supplémentaires à indiquer dans le formulaire selon les procédures décrites pour faire retour ou un échange.

All products can be exchanged or refunded. These must be returned in their original condition.

Please note that all clearance products are considered final sales.

For more information, please refer to the
Returns and Exchanges page.

Please take a photo of the damaged product and send it to hello@palomaundies.com with the subject: Damaged product.

Remember that any product
damaged exceeding the exchange and return period of 14 days cannot be exchanged or
refunded.

The preparation time for an order can take up to 2 days. However, we do our best to ensure that your order leaves the warehouse the same day.

Quebec: 3 to 9 business days

Other provinces: 5 to 10 business days

Please take into consideration that additional delays with the delivery company may apply and are beyond our control.

For more information, please refer to the Shipping page. 

Shipping costs for orders under $100 are at the standard cost of $8

Shipping costs are free for orders of $100 or more!

For more information, please refer to the Shipping page.

A tracking number will be provided to you upon delivery confirmation.

For more information, please refer to the Shipping page.

If you still haven't received your order after the delivery times have passed, please contact us at hello@palomaundies.com and we will do our best to help you as soon as possible.

At this time, delivery is only available in Canada.

However, it is in our future plans to offer International shipping. Stay tuned!

We have provided you with a complete guide on the Product care page to help you keep your products in the best condition for as long as possible, with the greatest respect for the environment!

All underwear is designed in a fabric composed of 95% bamboo fiber and 5% elastane fiber.

To learn more about bamboo and its benefits, please refer to the Sustainability page.

We advise you to consult the Size Guide to help you know your precise measurements and make the right choice of size.

On a product page, the details of the model wearing it are also shown to give you a better idea.

The collection of panties was designed in a uniform way from the same base. The sizes are therefore the same for all models.

All Paloma Undies products are designed in Quebec, more precisely in Montreal and the Laurentians. The products are manufactured in a factory in Montreal. The fabrics used are Oeko-Tex certified and the packaging is made of compostable or recycled materials.

For more information, please refer to the Sustainability page.

We do our best to respect the environment and keep the planet healthy. That's why our packaging is eco-responsible, just like our products!